Privacy Policy

1. General Provisions

This Privacy Policy defines the procedure for the collection, processing, and protection of personal data of users of the prozorova.info website. I, Anna Prozorova (practicing clinical psychologist and psychotherapist), treat your privacy with deep respect and responsibility. In my practice, I am guided by both the legislation of Ukraine on the protection of personal data and the strict ethical standards of the psychotherapeutic community (including the standards of Transference-Focused Psychotherapy — TFP, and schema therapy).

2. What Data is Collected and for What Purpose

2.1. Contact Form on the Website

When you book a consultation through the form on the website, you voluntarily provide the following data:

• Name — for personal reference and identification;
• Phone number — for feedback and scheduling sessions;
• Preferred messenger (Telegram, WhatsApp, Viber, or phone call) — for communication;
• Brief description of your concern (optional) — for initial assessment of the therapy topic.

This data is used solely to establish initial contact and organize the psychotherapeutic process. It is never shared with third parties.

2.2. Google Analytics

This website uses the Google Analytics web analytics service to collect anonymous visit statistics. Google Analytics collects the following data:

• Device and browser type;
• Approximate geographical location (country, city);
• Traffic sources (search engines, social networks, etc.);
• Session duration and pages viewed.

This data helps me optimize website content and improve its visibility in search engines. All information is completely anonymized and does not allow identifying your identity.

2.3. Microsoft Clarity

To analyze user interaction with the website interface, the Microsoft Clarity tool is used. It captures:

• Clicks, page scrolling, and mouse movements;
• Recordings of anonymous user sessions of interaction with website elements (without recording sensitive data entered into forms).

This data helps detect technical errors on the website and make the interface more user-friendly. Microsoft Clarity operates in accordance with strict security and privacy standards. Any personal data is automatically masked.

3. Use of Cookies

Cookies are small text files stored on your device when you visit a website. They ensure the correct operation of analytical tools like Google Analytics and Microsoft Clarity. You can disable cookies in your browser settings, but this may affect the display of certain website elements.

4. Ethical Standards and Confidentiality of Therapy

Any information shared by you directly during psychotherapeutic sessions or sent in private messages via messengers is strictly confidential. It is protected by the professional ethics of a psychotherapist and is not subject to disclosure under any circumstances (except as provided by the current legislation of Ukraine concerning a threat to the life of the Client or others). Professional supervisions and intervisions, which I regularly undergo to improve the quality of therapy, are conducted in a strictly anonymized form, completely excluding the possibility of identifying the client.

5. Your Rights

You have the right at any time to:

• Request the deletion of your contact data from my work records;
• Disable tracking of your actions using cookies (by configuring your browser or using browser add-ons to opt-out of analytics).

6. Contact Information

If you have any questions regarding this Privacy Policy, please contact me:

Anna Prozorova
Email: anna@prozorova.info